CRM Data Analyst

Nestlé Nespresso SA

Nestlé Nespresso SA seeks a CRM Data Analyst to join their Customer Experience & Insights team, which collaborates across various departments to leverage consumer insights. This role is vital in helping drive performance plans for the Belux market while utilizing cutting-edge marketing technology tools.

In this role you can expect to have the responsibilities:

• Analyze B2C Marketing campaigns regarding return rates, segment behavior, and communication impact.
• Conduct statistical analysis with tools such as Adobe, KNIME, Snowflake, and PowerBI, and offer recommendations.
• Generate assessment reports for major promotional activities.
• Manage ad hoc analysis requests for internal departments.
• Support segment creation within Adobe campaigns.
• Enhance customer journeys by crafting real-time personalized flows in Adobe (AJO).
• Serve as the HQ contact for the Adobe project in marketing technology.

This role comes with the following benefits:

• Position located in Brussels with hybrid working options.
• Attractive annual bonus.
• Wide range of professional training and development programs.
• Career advancement opportunities in Benelux and internationally.
• Supportive professional environment and team spirit.
• Contribute to making Belux a better coffee place.

This role requires you to have:

• Degree in mathematics/statistics or economic studies with significant quantitative components.
• 1-3 years of experience in data analytics within a business environment.
• Proficiency in Adobe campaign and Adobe experience platform.
• Understanding of SQL or coding experience.
• Proficiency in Microsoft Office tools and PowerBI.
• Fluency in Dutch and/or French and English.

You would benefit from having:

The Nespresso Marketing team includes 17 members across Brand, Product, B2B, and Customer Experience & Insights teams. This supportive environment emphasizes team spirit and company pride.