CRM Data Analyst

Nestlé Nespresso SA

Nestlé Nespresso SA seeks an enthusiastic CRM Data Analyst to join their Customer Experience & Insights team in Brussels. This dynamic team of five thrives on collaboration across various departments, aiming to infuse the organization with invaluable insights. As part of a group that guards net acquisition and subscription insights, you will play a pivotal role in enhancing the company's consumer-focused model.

In this role you can expect to have the responsibilities:

• Manage monthly B2C & B2B CRM reporting ranging from basic KPIs to net acquisition forecasting.
• Conduct statistical analyses using tools like Adobe, Knime, Snowflake, and PowerBI and provide recommendations to the business.
• Enhance analytical workflows through automation and data science tools.
• Maintain DataHub knowledge, documentation, and share best practices.
• Lead and implement the new Martech solution with continuous improvements.
• Conduct annual deep dive analytics across departments and deliver insights to stakeholders.
• Provide ad hoc analyses for internal departments including boutique, e-sales, trade, and B2B.

This role comes with the following benefits:

• Full-time position in Brussels.
• Hybrid work arrangement with 2-3 days of homeworking.
• Excellent benefits, including an annual target bonus.
• Access to professional training and development programs.
• Career opportunities in Benelux and internationally.
• A professional environment fostering team spirit, company pride, and passionate colleagues.
• Contribute to enhancing the coffee experience in Belux.

This role requires you to have:

• Degree in mathematics, statistics, or economics.
• Over 3 years of experience in a business-oriented data analytics role.
• Proficiency in SQL and Snowflake.
• Mastery of Microsoft Office, including Excel and PowerPoint, and Power BI.
• Fluency in Dutch and/or French, and English.

You would benefit from having:

• Familiarity with Adobe Campaign and Adobe Experience Platform.
• Open mindset towards learning new tools and approaches.

Nestlé utilizes an AI tool for interview scheduling with communication provided via email or WhatsApp, primarily in English but available in Dutch, English, and French.