WFM Data Analyst

ADP

ADP, a global leader in human resources technology, is hiring a WFM Data Analyst. The role supports consistent improvement in business processes through innovative solutions. It involves collaboration within the Service Operations organization to overcome obstacles and deliver results. ADP values diversity and inclusion, offering a culture of support and growth.

In this role you can expect to have the responsibilities:

• Conduct ongoing analysis of call center operations for improvement opportunities.
• Implement changes to enhance quality and efficiency using key business indicators.
• Manage business metrics and reporting for decision-making and process improvement.
• Provide workforce management insights, support, and education.
• Build and maintain collaborative relationships across the business channel.
• Gather requirements and support business partners in using dashboards.
• Develop dashboards and scorecards based on operational data.
• Train and liaise with WFM teams on dashboard updates.
• Monitor and analyze dashboard usage, issuing alerts as needed.
• Update dashboards based on operational changes or new requirements.

This role comes with the following benefits:

• Focus on mental health and well-being.
• Commitment to community impact.
• Training and development with tuition reimbursement.
• Work-life balance flexibility.
• Global networking opportunities.
• Engagement in Business Resource Groups.

This role requires you to have:

• University degree, college diploma, or equivalent work experience.
• 5+ years of experience in Workforce Management or Resource Planning.
• Proficiency in Excel and PowerPoint.
• Strong organizational, problem-solving, and time management skills.
• Analytical and critical thinking abilities.
• Excellent written and verbal communication skills.

You would benefit from having:

• Experience with SQL, Python, SSIS.
• Technical knowledge of SSMS (SSIS, SSRS, SSAS).
• Experience with payroll products or financial services.

ADP is committed to a diverse and inclusive workplace, with equal opportunity practices. The company values ethical standards and integrity in business conduct.