Data Analyst, Consumer Analytics

Four Seasons Hotels and Resorts

Four Seasons Hotels and Resorts, a luxury hotel management company, is recognized for creating exceptional guest experiences worldwide. The company is dedicated to cultivating a world-class employee culture and is now looking for a Data Analyst to join their Commercial department. This role is crucial in supporting the guest loyalty and personalization strategies through innovative data solutions.

In this role you can expect to have the responsibilities:

• Analyze guest data to bolster commercial strategies and improve performance.
• Develop and manage analytical products, documenting requirements in Jira and Monday.com.
• Maintain dashboards and tools for enterprise reporting, including Consumer 360.
• Verify work done by Data Engineers to ensure alignment with data goals.
• Create ad-hoc reports on key metrics providing insights through data storytelling.
• Support marketing analytics by offering analytical and consulting services to vendors.

This role requires you to have:

• Minimum 3 years experience in analytics and product development.
• Bachelor's degree in analytics, information systems, or computer science.
• Proficiency in querying relational databases using SQL.
• Expertise in data visualization tools like Power BI.
• Experience with cloud platforms, preferably MS Azure.
• Familiarity with statistical and machine learning tools, such as Python and R.
• Exceptional communication and collaboration skills.

You would benefit from having:

• Experience with consumer and marketing data, especially in hospitality.
• Knowledge of scalable data infrastructure and governance.
• Expertise in Microsoft Office suite.
• Understanding of Agile methodologies and hypothesis-driven processes.

Four Seasons is dedicated to diversity, inclusion, and providing accommodation in alignment with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act.