Client Success Analyst, Data Management

Javelin Technologies

Javelin Technologies is seeking a Client Success Analyst for Data Management. The role involves ensuring clients successfully implement products purchased from TriMech. The team aims at optimizing the use of SOLIDWORKS Data Management tools to enhance client outputs in design, engineering, and manufacturing.

In this role you can expect to have the responsibilities:

• Assist clients with SOLIDWORKS Data Management tools for design and manufacturing tasks.
• Engage with customers using SOLIDWORKS PDM and related products via various communication methods.
• Apply problem-solving processes to support clients effectively.
• Set priorities on customer issues for timely resolutions.
• Obtain certifications in relevant SOLIDWORKS products.
• Create technical content like newsletter articles, videos, and blog posts.
• Use Oracle NetSuite and SOLIDWORKS VRC extensively.
• Travel occasionally for on-site client support.

This role comes with the following benefits:

• Limited travel for additional or escalated on-site support.

This role requires you to have:

• Minimum two years of experience in design, engineering, or manufacturing.
• Proficiency in 3D CAD modeling, preferably SOLIDWORKS.
• Excellent verbal and written communication skills.
• Strong interpersonal and problem-solving abilities.
• Understanding of Microsoft SQL and CAD modeling software.

You would benefit from having:

• Familiarity with drafting standards and engineering practices.
• Knowledge of manufacturing processes and terminology.
• Competence in Microsoft Windows and computer networking.
• Ability to handle multiple tasks and long-term projects.
• An Associate's or Bachelor's degree in Mechanical Engineering or related field.