Senior Data Analyst, Customer Analytics

TextNow

TextNow seeks a Senior Data Analyst to join their Business Analytics team, focusing on delivering timely insights that enhance clarity and confidence. This role supports the company's growth by closely collaborating with various teams to optimize customer acquisition and retention efforts. The position will report to the Head of Data Science & Analytics.

In this role you can expect to have the responsibilities:

• Partner with cross-functional teams to understand ads product offerings and recommend metrics and experiments for performance measurement
• Support advertisers in achieving business results through insights and measurement focused on customer and media
• Develop and present reports and dashboards to provide visibility into business KPIs and metrics
• Conduct independent analyses to build recommendations that influence decisions and business prioritization
• Implement experiment roadmaps by executing tests, monitoring results, and presenting recommendations
• Share actionable insights with senior leadership through written and verbal communication

This role comes with the following benefits:

• Work-life balance
• Flexible work arrangements including remote and office options
• Employee stock options
• Unlimited vacation
• Competitive salary and benefits
• Parental leave
• Physical and mental wellness benefits
• Company events and off-site travel opportunities

This role requires you to have:

• BA/BS in a quantitative field such as Math, Computer Science, or Economics
• At least 3 years of experience in business or product analytics with large datasets
• Exceptional verbal and written communication skills
• Proficiency in SQL for data extraction and transformation
• Experience with Tableau dashboard creation and maintenance
• Expertise in experimentation and basic statistics, including hypothesis testing

You would benefit from having:

• MS in Business Analytics
• Familiarity with customer growth concepts like CAC/LTV and retention curves
• Experience with web analytics tools and product analytics
• Knowledge of regression, decision trees, and forecasting methods

TextNow values diversity, inclusion, and a sense of belonging, knowing these elements foster innovation and engagement. The company promotes fairness, respect, and integrity, with a strong commitment to its workforce and customers.