Data Analyst Projekt Samsung (m/w/d)

AC Süppmayer GmbH

AC Süppmayer GmbH is dedicated to leveraging data expertise to support strategic decisions. As a key player in their data projects, this role focuses on identifying trends, analyzing KPIs, and collaborating with quality analysts to improve data processes. The team is committed to data accuracy and insightful reporting.

In this role you can expect to have the responsibilities:

• Verify and update data reports to ensure accuracy.
• Analyze data sources to identify causes and trends.
• Monitor KPIs for any anomalies and respond accordingly.
• Summarize and report findings to management for decision support.
• Collaborate with quality analysts to propose improvements.
• Suggest enhancements in data utilization and process efficiency.

This role comes with the following benefits:

• Company pension scheme.
• Opportunities for professional development.
• Access to a company doctor.
• Participation in company events.
• Flexible working hours.
• Option to work from home.
• Employee discount schemes.

This role requires you to have:

• Experience in data analysis, especially in outsourcing or call center environments.
• Proficient understanding of KPIs and their implications.
• Expertise in Microsoft Excel and familiarity with tools like Tableau or Power BI.
• Meticulous attention to detail with strong analytical capabilities.
• Strong communication skills to convey analysis clearly.
• Team-oriented approach with collaborative spirit.
• Proficiency in German and good command of English.

You would benefit from having:

• Experience with SQL.
• Prior work in contact center environments.

The role offers flexible working conditions without weekend duties and the start date is anticipated to be 01.12.2024.