Data Analyst CRM DACH (w/m/d)

DOUGLAS

DOUGLAS, Europe's leading omnichannel provider for premium beauty products, inspires customers with a unique range of offerings both online and in approximately 1,850 stores. The company's focus is on strengthening its successful omnichannel position and enhancing customer experience as part of their 'Let it Bloom – DOUGLAS 2026' strategy. Their successful business model is based on a powerful combination of omnichannel offerings, leading brands, and data expertise.

In this role you can expect to have the responsibilities:

• Ensure data quality and select the best statistical methods to generate insights from CRM data.
• Lead requirements gathering, design, implementation, and communication of analysis and results.
• Develop user-friendly dashboards and reports using Tableau, MicroStrategy, or Power BI.
• Handle complex ad-hoc requests and visualize results to create actionable insights.
• Support campaigns with data, analysis, and insights.
• Collaborate closely with internal departments like Global Analytics and Controlling.

This role comes with the following benefits:

• Mentoring program, e-learning platforms, and development opportunities.
• 30 days of annual leave.
• Employee discounts online and in-store.
• Flexible work model with mobile work and office days.
• Access to a company gym program and running group.
• Inhouse canteen and free beverages.
• Participation in company events such as DOClub, summer parties, and Women's Day.

This role requires you to have:

• Strong analytical and conceptual skills.
• 3 to 6 years of data analysis experience, particularly in CRM/loyalty programs.
• Experience in statistical methods and A/B testing.
• Proficiency in SQL, Excel, and statistical software like R or Python.
• Strong communication skills.

You would benefit from having:

• Experience in FMCG or beauty industry.
• Proficiency in reporting tools such as Tableau, MicroStrategy, or Power BI.
• Hands-on approach and team-oriented work style.
• Fluency in both German and English.

DOUGLAS stands for equality and diversity, welcoming applications from mothers, fathers, people with disabilities, and individuals from the LGBTQIA+ community. They encourage sharing any specific needs for the application process.