Data Analyst (m/f/d)

FLIXMOBILITY GMBH

FlixMobility GmbH is in search of a Data Analyst to drive advancements within their Customer Service Intelligence team. The role is pivotal for analyzing data to inform strategic decisions and improve customer service experiences. The team is known for transforming data into actionable insights, helping shape the future of customer service with robust analytics and visualization solutions.

In this role you can expect to have the responsibilities:

• Create visualizations from complex data sets for stakeholder insights.
• Collaborate with team members and other departments to meet shared goals.
• Analyze customer service data for trends and improvement opportunities.
• Generate insights to enhance the customer service experience.
• Work on continuous performance improvements in analytics.
• Ensure accuracy and reliability in analytical outputs.
• Collaborate with data engineers to strengthen the data strategy.
• Participate in Agile processes to enhance engineering efforts.

This role comes with the following benefits:

• Impacting the future of travel with innovative ideas.
• Flexible scheduling with up to 60 days of remote work.
• Free rides on Flix and discounts for family and friends.
• Multicultural work environment with diverse teams.
• Commitment to sustainability and green technology.
• Comprehensive wellness support and paid time off.

This role requires you to have:

• At least 2 years of experience in a Data Analyst role working with tech teams.
• Proficiency in creating reports and dashboards using tools like Power BI or Tableau.
• Advanced SQL skills, particularly with relational databases such as Snowflake.
• Understanding of ETL/ELT and data engineering to improve DataMart design.
• Strong analytical and problem-solving abilities.

You would benefit from having:

• Solution-oriented approach in overcoming obstacles.
• Coordinating with diverse teams to develop solutions.

FlixMobility GmbH is an Equal Opportunity Employer committed to diversity and inclusion. The company promotes a collaborative culture, engaging in open source projects and supporting employee well-being.