CX Data Analyst | Tryg Privat (26882)

Tryg

Tryg's 'Customer Relations' team focuses on transforming customer needs into exceptional experiences. They value data-driven solutions and aim to improve customer satisfaction for over a million Danish clients. The CX Data Analyst will play a pivotal role in achieving these objectives by converting business needs into actionable data insights.

In this role you can expect to have the responsibilities:

• Analyze and translate business needs into data insights to improve customer experiences.
• Design data visualizations and handle large datasets using Excel and Power BI.
• Utilize the CX-data framework via Qualtrics to derive insights from CSAT scores, feedback, and metadata.
• Communicate findings and recommendations across departments to enhance customer satisfaction.
• Act as a liaison and project partner, potentially leading projects and facilitating knowledge sharing.

This role comes with the following benefits:

• Work with specialists in behavior design, service design, analytics, and communication.
• Be part of an ambitious team focused on customer excellence and security.

This role requires you to have:

• Experience in customer insights and ongoing analysis reporting.
• Ability to analyze data concerning customer segments and composition.
• Proficiency in using Excel and Power BI for data visualization and management.

You would benefit from having:

• Experience in facilitating across Nordic units and participating in project leadership.

Tryg seeks a proactive individual who can actively incorporate customer insights across units. The role includes collaboration and communication to ensure high customer satisfaction and value.