Senior Data Analyst - Customer Engagement

Back Market

Back Market is a leading refurbished electronics marketplace, recognized as one of the World's Most Innovative Companies. With a mission to empower sustainable tech consumption, they have reduced over 1,000,000 tons of CO2e emissions since 2014. This role is vital in analyzing customer interactions to improve experiences globally.

In this role you can expect to have the responsibilities:

• Collaborate with Marketing & Product teams for long-term customer engagement strategies.
• Identify opportunities to enhance customer retention.
• Conduct detailed analyses on Customer Lifetime Value.
• Develop customer segmentation using behavioral and demographic data.
• Work with cross-functional teams on lifecycle and CRM projects.
• Maintain and develop tracking frameworks.
• Design and evaluate A/B tests for strategy enhancement.
• Apply machine learning for user behavior analysis and predictive modeling.
• Promote data-driven decision-making across the organization.
• Support business stakeholders with impactful analyses and recommendations.

This role comes with the following benefits:

• Opportunity to reduce electronic waste and challenge obsolescence.
• Part of a mission-driven company.
• Engage with a global, growing organization.
• Flexible career development opportunities.
• Access to leadership training and development programs.
• Attractive salary, equity, and comprehensive benefits.
• Remote work flexibility.
• Engage in Employee Resource Groups and various internal events.

This role requires you to have:

• 5+ years in quantitative analysis.
• Bachelor’s or Master’s degree in a related field.
• Strong statistical and technical skills.
• Advanced analytical mindset for insights and recommendations.
• Advanced SQL knowledge.
• Proficient in Python.
• Experience with data warehouse concepts and tools like BigQuery.
• Proficiency in Amplitude, Tableau, or similar tools.
• Familiar with tracking methodologies.

You would benefit from having:

• Marketplace experience.
• Experience in partnering with internal teams for analytics-driven actions.

Back Market is an Equal Opportunity Employer committed to diversity and tackling climate change. They promote inclusion and support diverse teams globally, emphasizing fair hiring and development opportunities for everyone.