Product Analyst - Data

IAG Loyalty

IAG Loyalty, known for managing the global loyalty currency Avios, is home to multiple growing businesses. The company is on an exciting journey of transformation, aiming to create the world's most rewarding experiences through its loyalty programs. This role as a Product Analyst - Data is crucial to delivering insightful analytics that propel partnerships and support strategic initiatives.

In this role you can expect to have the responsibilities:

• Analyze digital data trends and KPIs to offer key insights.
• Conduct journey analytics to enhance customer interactions and identify conversion opportunities.
• Collaborate with teams to enrich event tracking and meet data requirements.
• Identify and address points of friction in user journeys with data-driven solutions.
• Contribute to IAG Loyalty's experimentation roadmap with best practices in hypothesis building and analysis.
• Develop the digital analytics reporting ecosystem and promote self-service analytics capabilities.

This role comes with the following benefits:

• Opportunities for career growth within a leading airline group's businesses.
• 'Develop You' learning program to enhance career skills.
• Colleague-led networks promoting equity, diversity, and inclusion.
• Travel concessions and standby fares on British Airways and partners.
• 20 days of remote work from Europe annually.
• Annual bonus dependent on performance.
• Company pension with contributions from both employer and employee.
• 27 days of leave, including charity leave and a birthday off.
• Recognition and reward in Avios points.

This role requires you to have:

• Expertise in data analysis and storytelling for stakeholders.
• Proficiency in SQL for script writing.
• Strong skills in Google Analytics and data visualization tools like Tableau and Power BI.
• Autonomous problem-solving skills in dynamic environments.
• Ability to collaborate effectively with cross-disciplinary teams.

You would benefit from having:

• Experience in digital analytics implementation and experimentation.

IAG Loyalty is committed to equity, diversity, and inclusion, fostering a welcoming and valued environment for diverse identities. The role supports innovation and problem-solving to better serve customers and communities. The company encourages making reasonable adjustments for the interview process.