Senior Product Analyst - Data

IAG Loyalty

IAG Loyalty, the force behind the global Avios currency, is on an exciting journey of growth and transformation. Comprising three diverse businesses—Loyalty, Holidays, and Retail—each with unique strategies. The company aims to deliver rewarding experiences through loyalty programs. They are seeking a passionate analyst to contribute to their ambitious goals.

In this role you can expect to have the responsibilities:

• Analyze performance data and digital trends to derive valuable insights.
• Conduct journey analysis to identify conversion opportunities in digital interactions.
• Enhance event tracking with product teams to meet evolving data needs.
• Diagnose friction points in user journeys and propose data-driven solutions.
• Contribute to the experimentation roadmap and guide on best practices.
• Develop a robust digital analytics reporting ecosystem.

This role comes with the following benefits:

• Opportunities for career growth within three businesses under the IAG umbrella.
• Access to a supportive environment with social events and networks promoting inclusion.
• A culture of agility and improvement with a focus on customer-centric decision making.
• Involvement in meaningful work impacting both customers and communities.
• Travel concessions, including standby fares on partner airlines.
• 20 days working from abroad in Europe annually.
• Performance-based annual bonus.
• 9% company pension contribution.
• Paid annual leave, charity leave, and birthday leave.
• Avios awards for new joiners, birthdays, and recognition.

This role requires you to have:

• Expertise in data analysis and storytelling for stakeholder engagement.
• Proficiency in SQL for script development.
• Advanced skills in Google Analytics and data visualization tools such as Tableau and Power BI.
• Ability to work autonomously in fast-paced environments.
• Experience collaborating with multi-disciplinary teams.

You would benefit from having:

• Understanding of digital analytics implementations and experimentation.

IAG Loyalty is committed to equity, diversity, and inclusion, fostering a welcoming work environment for all identities and perspectives. The company values an inclusive culture to enhance innovation and customer service.