Data Analyst, Workforce Management

Monzo Bank

Monzo Bank is on a mission to revolutionize banking by making money management accessible and straightforward for everyone. Known for their distinctive hot coral cards and early payment features, Monzo aims to create magical moments for customers. The role of Data Analyst, Workforce Management is critical in helping Monzo support customers effectively through strategic planning and process improvements.

In this role you can expect to have the responsibilities:

• Oversee and report on forecast change processes, ensuring first-line approvals impacting costs or headcount.
• Accurately report FTE, costs, and workload impacts in stakeholder meetings.
• Create and maintain Workforce Management dashboards using Looker.
• Support impact analysis for high-impact projects related to service and cost gains.
• Foster relationships with departments like Fincrime, Risk, and Product to assess FTE and hiring impacts of new initiatives.
• Collaborate with leadership and various teams to scope and validate business changes.

This role comes with the following benefits:

• Annual salary ranging from £55,000 to £75,000 plus share options.
• Assistance with UK relocation and visa sponsorship.
• Flexible working hours with trust in autonomous work.
• £1,000 annual learning budget for books, courses, and conferences.
• Home office setup including a Macbook for remote workers.

This role requires you to have:

• Experience in Workforce Management, Forecasting, or Operations.
• Proficiency in SQL for Operations or Workforce Management.
• Dashboard creation and maintenance proficiency with Looker.
• Resilience and adaptability in fast-paced environments.
• Ability to influence and challenge senior stakeholders.
• Excellent written and verbal English communication skills.

You would benefit from having:

• Fluency in MacOS, Slack, and GSuite.
• Anaplan experience is beneficial.

Monzo is committed to fostering an inclusive environment for all employees, celebrating diversity, and providing equal opportunities. The company emphasizes diversity, inclusion, and equality within their workforce.