Customer Experience(CX) Data & Insight Analyst

Samsung Electronics

Samsung Electronics is seeking a skilled Data & Insight Analyst to join their dynamic European Customer Experience team. This role is pivotal in enhancing customer support by analyzing insights from various customer interactions and feedback. The team focuses on digital engagement, B2B innovation, and contact center operations to optimize customer satisfaction and business processes.

In this role you can expect to have the responsibilities:

• Analyze customer insights from contact center data
• Examine sales data from Retention Programs
• Create PowerPoint presentations using feedback and social media data
• Build dashboards with minimal supervision
• Understand keywords and text analytics to convert threads into charts
• Collaborate on Samsung community and digital team projects
• Clearly communicate needs to solution providers and learn data visualization

This role comes with the following benefits:

• Hybrid working arrangement
• Bonus scheme
• Pension contribution
• Volunteering days
• Holiday package
• Discounts on Samsung products and shopping portals

This role requires you to have:

• Strong proficiency in Excel for data analysis
• Analytical thinking
• Ability to interpret complex data
• Familiarity with KPIs like NPS and Customer Satisfaction

You would benefit from having:

• Graphic design insight
• Exposure to contact center metrics
• Interest in market research
• Korean language proficiency

Samsung is committed to diversity and inclusion, offering equal opportunities to all candidates. Reasonable accommodations are provided for individuals with disabilities during the application process.