Analyst (Customer Data)

Screwfix

Screwfix, known for its commitment to customer satisfaction and innovation, is looking for a Customer Data Analyst. This role is vital for translating customer data into insights that inform commercial strategies and enhance business performance. The team focuses on predictive analytics, aligning closely with customer behavior to boost strategic and tactical decision-making.

In this role you can expect to have the responsibilities:

• Analyze customer behavior and sales data to identify trends and provide actionable insights.
• Create engaging reports and dashboards to present data findings to stakeholders.
• Conduct data experimentation for targeted consumer segmentation and promotions.
• Utilize large datasets for modeling and build predictive models aiding business decisions.
• Develop prescriptive tools to enhance marketing ROI.
• Collaborate with cross-functional teams to ensure customer insights align with business goals.
• Continuously enhance analytical methodologies and work efficiency.

This role comes with the following benefits:

• Subsidised canteen
• Free parking
• Enhanced Family Leave
• Award-Winning Pension Scheme
• 20% Discounts at Screwfix & B&Q
• MyGym discounts
• Cycle-to-Work Scheme
• Retail Trust counselling services
• Life cover

This role requires you to have:

• Experience in customer data analytics, preferably in retail.
• Strong expertise in data analysis and Excel usage.
• Proficiency in SQL, Python, or R.
• Experience with data visualization platforms like Tableau or Power BI.
• Excellent communication and presentation skills.

You would benefit from having:

• Educational background in data science or machine learning.

Screwfix is committed to sustainability, aiming to reduce carbon emissions and promote recycling and responsible sourcing. The company fosters an inclusive culture, advocating for equity and providing training and opportunities for all employees.