Data Scientist

TAG Support Services Limited

Trust Alliance Group, established in 2022, encompasses several entities formerly part of Ombudsman Services. The company aims to foster trust between consumers and businesses by enhancing digital dispute resolution and case management. As a Data Scientist, you'll be part of a forward-thinking team that combines machine learning and statistical modeling to create innovative solutions integrated into the company's Case Management platform.

In this role you can expect to have the responsibilities:

• Contribute to data science projects to expedite the resolution of consumer cases.
• Collaborate with stakeholders to develop data-driven strategies enhancing operational efficiency.
• Design and implement complex statistical and machine learning models.
• Develop AI-driven tools for categorizing and resolving consumer complaints.
• Provide insights into AI models and communicate concepts to non-technical stakeholders.
• Stay abreast of data science and machine learning advancements.

This role comes with the following benefits:

• Hybrid working arrangement, typically three days in the office.
• 26 days holiday plus bank holidays.
• Modern workspace with creative and wellbeing facilities.
• Opportunities for professional and personal development.

This role requires you to have:

• 5+ years of experience in data science or AI.
• Proficiency in programming languages such as Python, R, or Scala.
• Strong knowledge of statistical analysis and modeling techniques.
• Experience with machine learning frameworks and tools.
• Excellent problem-solving skills and communication abilities.
• Ability to work effectively in a team-oriented environment.

You would benefit from having:

• Bachelor's degree in Data Science, Computer Science, Statistics, Mathematics, or a related field.
• Familiarity with dispute resolution and case management.
• Experience with big data technologies like Hadoop or Spark.
• Understanding of AI ethics regarding transparency and bias reduction.

Trust Alliance Group is in the process of becoming a data-first organization with a newly developed green-field data platform.