Senior Data Scientist

Intercom

Intercom, an AI Customer Service company, is on a mission to revolutionize customer interactions through innovative technology. Trusted by nearly 30,000 businesses worldwide since its founding in 2011, Intercom is committed to pushing boundaries and delivering exceptional value. As part of the Research, Analytics & Data Science team, the role involves collaborating to unlock actionable insights that enhance customer empathy and drive product strategies.

In this role you can expect to have the responsibilities:

• Collaborate with product teams to identify key questions and provide data-driven answers.
• Work with product managers and engineers to establish success metrics and measure outcomes.
• Design and maintain end-to-end data pipelines.
• Conduct exploratory analysis and quantitative research to influence product strategies.
• Develop and automate actionable models and dashboards.
• Communicate data insights across the company to drive strategic decisions.

This role comes with the following benefits:

• Competitive salary and equity in a growing startup.
• Daily lunch and a well-stocked kitchen.
• Regular compensation reviews.
• Comprehensive health and dental insurance.
• Flexible vacation and holiday policies.
• Paid parental leave.
• Choice of equipment to enhance job performance.

This role requires you to have:

• Minimum 5 years of experience in data-driven problem solving.
• Proficient in SQL and knowledgeable in statistics.
• Demonstrated ability to deliver impactful insights independently.
• Excellent communication skills, both technical and non-technical.
• Strong growth mindset and sense of ownership.

You would benefit from having:

Intercom promotes a hybrid work policy for flexibility. The company fosters an inclusive culture, respecting personal opinions on social and political matters while ensuring a focus on mission-driven work. Intercom is committed to diversity and equal opportunity in employment.