Senior Data Engineer

Zendesk

Zendesk, a leader in customer service solutions, seeks a Senior Data Engineer to join their innovative ZAP team. This role is critical in developing scalable data foundations that enhance CRM insights and improve customer support tools. The team thrives on collaboration and technical innovation, aiming to elevate Zendesk's operational effectiveness through superior data leverage.

In this role you can expect to have the responsibilities:

• Collaborate with team members to translate requirements into scalable data models and pipelines.
• Develop and maintain ELT pipelines to ensure data reliability and scalability.
• Optimize SQL-based data models using dbt and other ETL tools.
• Implement improvements to enhance data delivery and system efficiency.
• Contribute to the team's technical vision with innovative solutions to enhance data systems.

This role comes with the following benefits:

• Flexible hybrid working arrangements.
• Opportunities for growth in a dynamic environment.

This role requires you to have:

• 5+ years in data engineering with experience in building data pipelines and ETL processes.
• Proficiency in SQL, particularly in data modeling and analysis.
• Production experience with dbt and data modeling frameworks such as Kimball and Inmon.
• Programming skills in Python or similar languages for data transformation.
• Experience with cloud columnar databases and query authoring.

You would benefit from having:

• SnowPro Core certification or equivalent expertise.
• Familiarity with Lean/6 Sigma principles and CRM analytics.

Zendesk is committed to diversity, equity, and inclusion in the workplace. The company is an equal opportunity employer and offers reasonable accommodations to individuals with disabilities and disabled veterans.