Staff AI Data Scientist

Zendesk

Zendesk is a leader in customer service technology, powering countless brand interactions worldwide. They are committed to diversity and inclusion, fostering a collaborative and flexible work environment. The role of Staff AI Data Scientist exists to enhance the company's AI capabilities and support business objectives through data-driven insights.

In this role you can expect to have the responsibilities:

• Create analytics frameworks to monitor AI metrics such as usage and efficiency.
• Develop statistical models to evaluate the ROI of AI features.
• Conduct cohort segmentation for performance benchmarking.
• Collaborate with Engineering, Product, Sales, and Analytics teams.
• Contribute innovative data science solutions to complex challenges.

This role comes with the following benefits:

• Hybrid work model offering flexibility and collaboration opportunities.
• Inclusive work environment with a commitment to diversity and equity.

This role requires you to have:

• 7+ years of data science experience with predictive models.
• Proficiency in SQL and statistical analysis using Python or R.
• Strong problem-solving, analytical, and communication skills.
• Bachelor's or Master's degree in a relevant field.

You would benefit from having:

• PhD in a related quantitative field.
• Experience with AI or machine learning.
• Expertise in big data technologies and cloud platforms.
• Knowledge of A/B testing and experimental design.

Zendesk promotes diversity, equity, and inclusion, ensuring equal opportunity regardless of various characteristics. They provide accommodations for individuals with disabilities as required by law.