Data Analist - Digital, Assisted & Customer Interactions

ING

ING strives to be the leading mobile bank on the continent. The Tribe Digital, Assisted & Customer Interactions supports digital sales goals and enhances customer interactions with data-driven strategies. With a team of over 70 data experts, ING fosters a fact-based culture in their multidisciplinary teams, assisting various departments.

In this role you can expect to have the responsibilities:

• Analyze customer behaviors to provide insights and enhance service offerings.
• Transform data into actionable insights.
• Contribute to maintaining and enhancing ING's fact-based culture.
• Engage in data collection, analysis, experimentation, and visualization.

This role comes with the following benefits:

• Competitive salary based on experience and qualifications.
• 36-40 hour workweek.
• Generous holiday allowance including diversity and CSR days.
• 13th-month salary and holiday payment.
• Individual Savings Contribution.
• Mobility card and attractive pension scheme.

This role requires you to have:

• Master’s degree in analytics, mathematics, or econometrics.
• 2+ years of experience in Analytics.
• Proficiency in SQL or SAS.
• Strong analytical skills.
• Customer-oriented with experience in data-driven decision-making.

You would benefit from having:

• Experience with dashboarding tools like Cognos or PowerBI.
• Familiarity with agile methodologies.
• Dutch language skills.

ING provides a growth-oriented environment with opportunities for personal and professional development, supported by a diverse group of innovative colleagues.