Customer Service Data Analyst

GT Ecom

GT Ecom, founded in 2018 and headquartered in The Netherlands, is a trailblazer in the eCommerce space, committed to creating a greener planet. With a goal of reaching $500M in revenue and expanding to over 50 stores globally by 2027, they boast a vibrant team of remote experts. The company values hard work, freedom, and continuous improvement, offering a dynamic environment for ambitious professionals.

In this role you can expect to have the responsibilities:

• Analyze customer service data to identify trends and areas for improvement.
• Develop and maintain dashboards to track key performance indicators.
• Provide insights to enhance service efficiency and customer satisfaction.
• Identify gaps in support processes and propose data-driven solutions.
• Support automation and AI tools for customer interactions.
• Present findings and recommendations to stakeholders.

This role comes with the following benefits:

• Autonomy to shape your own approach in a results-driven environment.
• Remote work with a flexible schedule.
• Competitive salary reflecting skills and contributions.
• Collaboration with a dynamic remote team.
• Opportunity to be a key player in a rapidly growing company.

This role requires you to have:

• 2+ years of experience in data analysis, preferably in eCommerce or customer service.
• Proficiency in data visualization tools like Looker Studio, Power BI, and Excel.
• Experience with CRM platforms (e.g., Gorgias).
• Strong analytical and problem-solving skills.

You would benefit from having:

• Experience in a similar role.

The company emphasizes a diverse and inclusive culture, encouraging all interested candidates to apply for potential roles.