Data Analyst - Customer Service

GT Ecom

GT Ecom, a prominent eCommerce company established in 2018 in The Netherlands, is committed to creating a sustainable and happier planet with its extensive array of stores. The company, with a target of reaching $500M revenue by 2027, fosters a culture of hard work, freedom, and constant improvement with a diverse remote team.

In this role you can expect to have the responsibilities:

• Analyze customer service data to identify trends and improvement areas.
• Develop and maintain dashboards tracking KPIs via Looker Studio and Power BI.
• Provide insights to improve service efficiency and quality.
• Identify gaps in support processes and suggest data-driven solutions.
• Support automation and AI-driven tools for customer interactions.
• Present findings and recommendations to stakeholders.

This role comes with the following benefits:

• Autonomy to shape your own approach in a results-driven environment.
• Remote work with a flexible schedule.
• Competitive salary reflecting skills and contributions.
• Collaboration with a dynamic remote team.
• Be a key player in a rapidly growing company.

This role requires you to have:

• 2+ years of experience in data analysis, preferably in eCommerce or customer service.
• Proficiency in data visualization tools like Looker Studio, Power BI, and Excel.
• Experience with CRM platforms such as Gorgias.
• Strong analytical and problem-solving skills.

You would benefit from having:

GT Ecom fosters a culture of positivity, hard work, and constant improvement. The company aims to reach $500M in revenue by 2027, expanding its global brand presence.