Data Scientist , Customer Engagement Technology

Amazon Lab126

Amazon Lab126 is looking for a talented Data Scientist for their Customer Engagement Technology team. This new role focuses on driving AI-driven innovations across Amazon Customer Service using GenAI, ML, and NLP to transform complex business requirements into advanced solutions. Join a team dedicated to innovation and customer impact, engaging in a fast-paced environment to solve challenging data problems.

In this role you can expect to have the responsibilities:

• Develop solutions to complex problems, such as enhancing conversational assistants functionalities.
• Analyze data to define metrics, gaining actionable insights for customer experience improvements.
• Communicate findings through reports and presentations for both technical and non-technical audiences.
• Collaborate with product management and engineering to integrate and optimize AI models.

This role comes with the following benefits:

• Medical, Dental, and Vision Coverage
• Maternity and Parental Leave Options
• Paid Time Off
• 401(k) Plan

This role requires you to have:

• Experience with data querying languages like SQL, scripting languages such as Python, or software like R.
• Strong background in Machine Learning and Natural Language Processing.
• Proficient in working with big data technologies.

You would benefit from having:

• Experience in a large technology company as a data scientist.
• Proficiency in additional scripting languages, such as Perl.

Amazon is dedicated to maintaining a diverse and inclusive workplace. The company is an equal opportunity employer, complying with fair chance ordinances and considering applicants with arrest and conviction records. Amazon provides accommodations for candidates with disabilities and offers comprehensive compensation packages that may include equity and other forms of compensation.