Data Scientist, Customer Engagement Technology

Amazon Lab126

Amazon Lab126, a part of the renowned Amazon company, is offering an opportunity for a Data Scientist specialized in NLP within their Customer Engagement Technology team. The role is essential for research and development of AI solutions aimed at enhancing customer interaction. The team focuses on deploying innovative conversational AI systems and improving Amazon's customer service experience.

In this role you can expect to have the responsibilities:

• Develop and implement HITL strategies to streamline LLM model scaling.
• Collaborate with human annotators to define guidelines and quality control.
• Analyze feedback for continuous model improvement.
• Conduct analysis on conversational datasets to discover trends.
• Document methodologies and results for knowledge dissemination.
• Work with cross-functional teams to integrate AI solutions into platforms.
• Create strategies for data collection and model training.
• Perform experiments to evaluate system performance and improvements.
• Stay updated with NLP and conversational AI advancements.

This role comes with the following benefits:

• Medical, Dental, and Vision Coverage
• Maternity and Parental Leave Options
• Paid Time Off (PTO)
• 401(k) Plan

This role requires you to have:

• Experience with data querying languages such as SQL
• Proficiency in scripting languages like Python
• Familiarity with statistical/mathematical software such as R

You would benefit from having:

• Understanding of clustered data processing with tools like Hadoop and Spark
• Knowledge of business intelligence tools such as SPSS or SAS

Amazon values diversity and is committed to a diverse and inclusive workplace. They provide equal opportunities and do not discriminate based on legally protected statuses. Compensation reflects regional market differences and includes a range of benefits.