Data Scientist, Customer Service

Amazon Lab126

Amazon Lab126's Device, Digital & Alexa Support team is on a mission to refine customer service experiences. By leading modeling projects, the Data Scientist will play a pivotal role in deriving insights that inform product decisions. The team strives to make digital experiences seamless, combining strategic thinking and technological expertise to offer unparalleled support across Amazon's digital products.

In this role you can expect to have the responsibilities:

• Lead the development and execution of modeling projects to improve customer service.
• Design and conduct experiments to optimize product performance.
• Develop analytical tools for product teams.
• Research and tailor machine learning algorithms for business needs.
• Collaborate with scientists, engineers, and product leaders using scientific methods.
• Drive data quality improvement by working with BI/Data Engineer teams.
• Enhance engineering practices through mentoring and feedback.
• Provide network support to enhance quality and standard work results.

This role comes with the following benefits:

• Medical, Dental, and Vision Coverage
• Maternity and Parental Leave Options
• Paid Time Off (PTO)
• 401(k) Plan

This role requires you to have:

• Data querying languages experience (e.g., SQL).
• Scripting languages experience (e.g., Python, Perl).
• Statistical and mathematical software proficiency (e.g., R, SAS, Matlab).
• 2+ years in a data scientist role.
• 3+ years in machine learning and statistical modeling.

You would benefit from having:

• Experience in a large technology company.
• Strong project management skills.
• Problem-solving creativity with a statistical approach.

Amazon emphasizes diversity and is an equal opportunity employer, committed to inclusive hiring practices. Accommodations are available for applicants with disabilities. Compensation can include a range of benefits depending on the position and market location.