Product Analyst Senior

FIS

FIS is a leader in financial technology solutions, impacting markets globally. The company values inclusivity and collaboration among its diverse teams that work and celebrate achievements together. The Automated Finance team at FIS is dedicated to advancing AP & AR automation, providing an environment where professionals can make significant impacts with cutting-edge tools.

In this role you can expect to have the responsibilities:

• Provide actionable resolution support to the business unit.
• Act as a contact point for complex queries and issue resolution.
• Guide and mentor less experienced staff.
• Support senior staff with production issues and workflow planning.
• Ensure adherence to quality review procedures in data analysis and reporting.
• Coordinate team members to meet project goals and timely deliverables.
• Test business unit policies and identify weaknesses.
• Work with leaders to address areas of concern with recommendations.
• Represent the team in projects and meetings with business partners.
• Analyze processing inefficiencies and suggest improvements.
• Communicate with clients/vendors to resolve escalated issues.
• Enhance client/vendor relationships.
• Research industry issues and impacts on business units.
• Assist in communicating relevant information to business unit leaders.
• Contribute to the development of market documentation.

This role comes with the following benefits:

• Flexible and creative work environment.
• Diverse and collaborative atmosphere.
• Access to professional and personal development resources.
• Opportunities to volunteer and support charities.
• Competitive salary and comprehensive benefits.

This role requires you to have:

• Bachelor's degree or equivalent experience with 2+ years of relevant work experience.
• Ability to identify opportunities for client experience enhancement.
• Confidence and trust-building with clients by delivering solutions.
• Collaborative resource alignment to meet client needs.
• Accountability for client needs satisfaction.
• Understanding of diverse perspectives in global trends.
• Problem-solving skills and decision-making based on data analysis.

You would benefit from having:

• Ability to adapt quickly to change.
• Communication effectiveness across various settings and media.
• Leadership in change initiatives.
• Innovative idea generation and process improvement.

FIS is committed to privacy and security, adhering to equal opportunity employment practices. The company follows a direct sourcing recruitment model and supports a diverse workplace with accommodations reviewed case-by-case under ADA guidelines.