Senior Data Analyst/CQI Manager

ICF

ICF is a global advisory and technology services provider, looking for a Senior Data Analyst/CQI Manager to support evaluation and continuous quality improvement (CQI) in a federal consulting environment. This role is crucial for developing and maintaining a national case coordination program for unaccompanied children in Office of Refugee Resettlement (ORR) custody. Reporting to the Deputy Project Manager, this position involves leading a team to provide reports that inform project management, CQI, and service improvement.

In this role you can expect to have the responsibilities:

• Support the design of the case tracking system and related systems, ensuring the inclusion of necessary data elements.
• Lead a team collecting and analyzing data to support Case Coordinator operations.
• Identify trends impacting timely case recommendations and develop mitigation strategies.
• Design data infrastructure to support monitoring.
• Plan and lead quality assurance tasks, including internal evaluation of services, data management, and analysis.
• Analyze and synthesize qualitative and quantitative data.
• Create custom reports and data visualizations to support regular staff use for quality assurance.
• Conduct data-driven storytelling with enhanced presentation techniques.
• Develop reports, conduct briefings, and provide data for varying audiences with data visualization principles.
• Support continuous quality improvement infrastructure.
• Develop and implement a process for receiving ORR feedback on operations.
• Respond to ORR data requests, including ad hoc reports and data queries.
• Create pathways for automated information sharing between Case Coordination and ORR data systems.
• Enhance Case Coordination toolset for effective reporting to ORR stakeholders.
• Review Monthly Progress Reports.
• Develop the Quality Performance and Impact Plan quarterly.
• Establish quantitative and qualitative measures for third-party reviews.

This role comes with the following benefits:

• Opportunity to work remotely
• Collaborative and inclusive work environment
• Commitment to professional and personal development

This role requires you to have:

• Master’s degree in data science, social sciences, or related fields.
• 5+ years of experience in evaluation and quality assurance.
• Expertise in data management, relational databases, and data visualization techniques.
• Experience with federal, state, or local stakeholder organizations in quality assurance.
• Proven record in producing high-quality written products and presentations.
• Minimum of 2 years of management experience.

You would benefit from having:

• Experience in quality management, organizational change, and fidelity research.
• Application of race equity, diversity, and inclusion strategies in human services.
• Proficiency in statistical packages such as SPSS, SAS, STATA, or R.
• Experience with online surveys and software like Qualtrics.
• Experience in merging, cleaning, and manipulating datasets.
• Interest or experience in refugee, immigrant, and unaccompanied children, child welfare, capacity building, and technical assistance.
• Prior work experience in a consulting environment.

ICF is committed to creating an inclusive workplace. They are an equal opportunity employer, hiring regardless of race, ethnicity, gender identity, sexual orientation, religion, age, or disability status.