Staff Data Scientist

Intuit

Intuit offers a unique opportunity within their Customer Success Services Analytics team to enhance customer satisfaction by implementing machine learning and AI on multimedia data. The team drives the improvement of service quality using innovative strategies. This role involves the analysis of speech, audio, and video interactions to devise new quality markers that elevate customer service standards.

In this role you can expect to have the responsibilities:

• Collaborate with Partners and Quality Management to address business challenges using tech-driven insights.
• Implement NLP models utilizing LLMs like GPT-3 to analyze call transcripts for thematic insights.
• Apply audio analysis techniques to extract insights from service calls.
• Leverage computer vision techniques for video interaction analysis, including facial recognition and emotion detection.
• Ensure model accuracy and precision through continuous monitoring and updates.
• Communicate analytical insights effectively to stakeholders.
• Stay updated on advanced techniques in speech, audio analytics, NLP, and computer vision.
• Develop visual tools for monitoring service quality metrics.

This role comes with the following benefits:

• Competitive compensation package with performance rewards.
• Eligibility for cash bonuses and equity rewards.

This role requires you to have:

• Experience in call center environments and related technologies.
• Over 6 years of ML model building with audio, speech, and video data.
• Strong foundations in ML/DL, NLP, and proficiency with Python audio libraries.
• Capability to handle large multimedia datasets.
• Exceptional communication and presentation skills.

You would benefit from having:

• Advanced degree in Computer Science, Statistics, Math or related field.

Intuit is committed to pay equity across ethnicity and gender, conducting regular compensation assessments. The company provides detailed benefits information via their careers page.