Data Analyst / BI Developer JSR Tech Consulting
- Fort Washington, PA 19034, United States
- Hybrid
- No Salary Information Available
Posted 32 days ago
JSR Tech Consulting is offering a hybrid, long-term contract-to-hire position for a Data Analyst/BI Developer. The role entails collaborating with Genesys IVR developers to enhance customer journey tracking via IVR systems. The aim is to ensure efficient data extraction and evaluation to improve IVR experiences.
In this role you can expect to have the responsibilities:
- Collaborate with Genesys IVR developers to analyze customer journey data tracking.
- Identify and suggest improvements for IVR systems to enhance customer experience.
- Guide development teams on necessary enhancements and bottleneck resolutions.
This role requires you to have:
- Experience with contact center processes, KPIs, and telephony systems.
- Proficiency in BI/Analytics tools such as PowerBI and Tableau.
You would benefit from having:
- Workforce management experience.
The role involves creating dashboards and reports to effectively communicate analytical results. #LI-JT1
The content on this page is not written or managed by Alooba. Please reach out to JSR Tech Consulting directly for any addtional information regarding this role.
