Data Analyst - CX

LogicMonitor

LogicMonitor, renowned for its hybrid observability platform LM Envision, is seeking a Data Analyst to join their Customer Experience team in Austin, TX. With a focus on fostering growth and ensuring exceptional customer experiences, the company values collaboration and innovative problem-solving.

In this role you can expect to have the responsibilities:

• Collaborate with cross-functional teams to define metrics and develop dashboards.
• Design predictive models to analyze customer behavior trends.
• Customize analytical tools to highlight business opportunities.
• Maintain data pipelines for reliable reporting and analytics.
• Communicate insights through compelling data visualization.
• Ensure data consistency across various departments.

This role comes with the following benefits:

• High employee satisfaction and recognition.
• Great workplace ambiance and vibrant office location.

This role requires you to have:

• 2–3 years of experience in data analysis with customer-level data.
• Proficiency in SQL for data manipulation.
• Familiarity with Python or R for statistical analysis.
• Experience with data visualization tools such as Tableau or Power BI.
• Knowledge of predictive modeling techniques.

You would benefit from having:

• Familiarity with cloud-based data platforms like Snowflake.
• Exposure to data engineering concepts such as ETL pipelines.

LogicMonitor is committed to diversity and offers equal opportunities regardless of race, gender, or background. The company fosters an inclusive culture where every individual is encouraged to contribute.