Energy Product Analyst - Customer Care

MCG Energy Solutions, LLC

MCG Energy Solutions, LLC, seeks an Energy Product Analyst for their Customer Care team. The role involves supporting clients and internal stakeholders by leveraging industry expertise to optimize the use of MCG's energy solutions. The team is dedicated to fostering client satisfaction and identifying opportunities for growth by providing expert insights into the energy space.

In this role you can expect to have the responsibilities:

• Ensure customer retention and satisfaction by promptly addressing inquiries.
• Build and nurture relationships with key client stakeholders.
• Identify and pursue opportunities for growth within existing client accounts.
• Document customer requirements and configure software to align with them.
• Participate in conferences and deliver company presentations.
• Contribute to the software roadmap in collaboration with various teams.

This role comes with the following benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible schedule
• Health insurance
• On-the-job training
• Paid time off
• Referral program
• Vision insurance
• Work from home

This role requires you to have:

• Strong interpersonal and communication skills.
• Proactive problem-solving and analytical abilities.
• Ability to manage multiple projects efficiently.
• Attention to detail in documentation and software configuration.
• Proficiency in Microsoft Office and CRM tools.

You would benefit from having:

• Understanding of software implementation methodologies.
• Leadership skills in conveying customer insights to internal teams.

The role involves remote work with some travel based on client and company needs. The position does not have supervisory responsibilities, and physical demands include typical office tasks such as sitting, standing, and using a computer.