Product Analyst II Sales Experience

Mercury Insurance Company

Mercury Insurance Company, a renowned player in the insurance sector, is looking for a Product Analyst II to join their dynamic team. The role focuses on analyzing customer experience trends to optimize the sales process. Mercury is committed to innovation and teamwork, making a meaningful impact through diverse perspectives.

In this role you can expect to have the responsibilities:

• Develop and refine dashboards for sales funnel analysis.
• Conduct key driver analysis on customer satisfaction and performance.
• Identify and resolve pain points affecting customer experience.
• Track and report performance metrics, identifying improvement opportunities.
• Employ predictive analytics for onboarding insights and churn prevention.
• Analyze feedback through Voice of Customer channels.
• Present business cases with customer experience and financial insights.
• Conduct ad hoc analyses on KPIs.
• Perform user acceptance testing on system changes.

This role comes with the following benefits:

• Competitive compensation.
• Remote work flexibility within the USA.
• Paid time off and holidays.
• Incentive bonus programs.
• Comprehensive insurance packages.
• Retirement savings plan with company match.
• Opportunities for professional development.
• Recognition and promotional opportunities.
• Resources for health and wellbeing.

This role requires you to have:

• Bachelor's degree in business, math, economics, finance, or statistics.
• 3+ years in Experience Management (XM), data analysis, or product development.
• Excellent analytical, communication, and problem-solving skills.
• Experience with statistical models.
• Proficiency in Microsoft Office, especially Excel and PowerPoint.

You would benefit from having:

• Master's degree preferred.
• CCXP qualification.
• Experience in P&C insurance or customer experience roles.
• Experience with CX management platforms like Qualtrics or Medallia.
• Proficiency in SQL, Python, R, and data visualization tools like Tableau or Power BI.

Mercury Insurance embraces a commitment to diversity and inclusion, ensuring equal employment opportunities regardless of race, color, religion, sex, or other protected attributes. The company values a supportive work environment that fosters teamwork and growth.