Customer Experience Data Analyst Milliken & Company
- Spartanburg, SC 29303, United States
- Full-time
- Hybrid
- No Salary Information Available
Posted 6 days ago
Milliken & Company, a leader in materials science, creates products that elevate everyday life and innovates for a sustainable future. The Customer Experience Data Analyst role exists to drive revenue growth by utilizing data analytics, enhancing processes, and supporting cross-functional teams. This team-driven approach is vital to Milliken's goal of improving customer interaction and satisfaction through data-driven decision-making.
In this role you can expect to have the responsibilities:
- Collect and analyze data from ERP and CRM systems to identify customer trends.
- Support business processes by improving operational efficiency through data analytics.
- Collaborate with marketing, sales, and customer service teams for analytical support.
- Identify and analyze data on customer purchase behaviors and engagement metrics.
- Create and maintain dashboards and reports for customer experience analytics.
- Utilize customer data to enhance strategy and tailor demand generation campaigns.
- Stay updated on industry trends to innovate data analysis processes.
- Perform ad-hoc analysis of ERP and CRM data to address customer issues.
This role comes with the following benefits:
This role requires you to have:
- Bachelor's or Master's degree in Analytics, Data Science, Statistics, Computer Science, or related field.
- Experience in data analysis and data modeling.
- Proficiency in Python, R, or SQL.
- Experience with data visualization tools like Power BI.
- Strong problem-solving and communication skills.
You would benefit from having:
- Understanding of customer experience metrics.
- Knowledge of ERP and CRM systems like SAP and Salesforce.
Milliken is committed to equal opportunity employment and considers all qualified applicants regardless of various protected characteristics.
The content on this page is not written or managed by Alooba. Please reach out to Milliken & Company directly for any addtional information regarding this role.