VOC Root Cause Data Analyst

NRG Energy

NRG Energy, with its subsidiary Vivint Smart Home, seeks to revolutionize the home experience through innovative smart products and services. They aim to proactively ensure customers remain connected and protected. The Customer Experience team at Vivint focuses on building trust and driving customer-oriented initiatives, seeking a strategic leader to spearhead these efforts.

In this role you can expect to have the responsibilities:

• Collaborate with business leaders to determine high-value actions using data-driven strategies.
• Present strategic recommendations from the operational level to C-suite leaders.
• Lead and mentor a team of analysts, driving their growth.
• Develop strategic plans and ensure their successful execution.

This role comes with the following benefits:

• Opportunity to make significant impacts in a dynamic environment.
• Engagement with multiple organizational levels.

This role requires you to have:

• Proficiency in PowerPoint, Tableau, and SQL.
• Ability to communicate effectively with senior leadership.
• Experience in complex problem-solving and critical thinking.
• Lean Six Sigma certification.
• Familiarity with tools like Asana, Smartsheets, and Jira.

You would benefit from having:

• Experience in business diagramming tools such as Lucidchart.

NRG Energy maintains a drug and alcohol-free workplace policy, with periodic testing where legal. They are an equal opportunity employer supporting diversity and inclusion.