Product Analyst Online Banking

Nymbus

Nymbus is at the forefront of revolutionizing banking technology with their award-winning core platform and cloud solutions. The role of Product Analyst exists to ensure client satisfaction and success by delivering outstanding technical support and working closely with both engineering and product teams.

In this role you can expect to have the responsibilities:

• Provide effective technical support to customers for online banking and related services.
• Diagnose and resolve product issues using diagnostic tools and collaborate with engineering teams.
• Enhance and maintain product documentation, FAQs, and knowledge bases.
• Serve as a customer advocate, offering feedback and suggesting improvements.
• Identify opportunities to improve support processes and workflows.

This role comes with the following benefits:

• Annual Cash Bonus and Equity Options
• Fully Remote Work
• 401(k) plan with company match
• Health, Dental and Vision Insurance
• Flexible Paid Time Off

This role requires you to have:

• Bachelor's degree in Business Administration, Information Technology or equivalent experience.
• 3+ years of product support experience, preferably in fintech.
• Proficiency in software application troubleshooting.
• Strong verbal and written communication skills.

You would benefit from having:

• Familiarity with financial systems and payment gateways.
• Ability to clearly explain complex technical concepts.

Nymbus offers a collaborative work environment where team players thrive. The company subsidizes medical and dental coverage, and fosters innovation through engagement with the team.