Principal Data Scientist, Customer Outcomes

Smartsheet

Smartsheet is a technology company focused on empowering teams to manage projects and automate workflows with user-friendly tools. The Principal Data Scientist will collaborate with the Customer Outcomes team, utilizing analytics to enhance customer interactions and growth within the company. This position offers the flexibility to work remotely from anywhere in the U.S.

In this role you can expect to have the responsibilities:

• Understand customer needs and design metrics to analyze product usage and influence strategies.
• Collaborate with Customer Outcomes and Customer Success teams to deliver insights and drive impact.
• Develop analytics solutions and engagement strategies to identify improvements and showcase value to customers.
• Use machine learning and AI techniques to predict customer behaviors and make actionable recommendations.
• Lead the entire analytics process from data understanding to automated reporting and visualization.
• Present analytics results to senior stakeholders and enable data-driven decision-making.
• Advise on and lead strategic projects, guiding team participants.
• Research and implement advanced machine learning, NLP techniques, and AI-driven analytics.
• Lead research on new tools and technologies within the team.
• Mentor and develop junior BI team members.

This role comes with the following benefits:

• Inclusive work environment where diversity is valued.
• Opportunities for professional development and mentoring.

This role requires you to have:

• Advanced analytical skills in problem-solving and various analysis types.
• Proficiency in SQL, Python/R, and visualization tools like Tableau.
• Extensive experience in applied AI, machine learning, statistics, and customer analytics.
• B2B experience and strong business acumen.
• Ability to communicate complex data-driven insights effectively.

You would benefit from having:

• Experience in operationalizing data for strategic business outcomes.
• Proven ability to form cross-functional partnerships.

Smartsheet is committed to equal opportunity employment and fosters an inclusive workplace. They welcome diverse applications and encourage candidates from varied backgrounds to apply.