Data Analyst/Scientist (Statistical Analysis, Modeling, Digital Channels)

U.S. Bank

U.S. Bank is committed to empowering its customers and communities, fostering growth through smarter financial decisions. The Business, Insights, and Performance team is looking for a Data Analyst/Scientist focused on digital channel optimization. This role will play a key part in transforming operations and enhancing customer experiences.

In this role you can expect to have the responsibilities:

• Analyze large datasets from multiple sources to identify trends and insights.
• Provide recommendations based on data analysis using advanced statistical techniques.
• Present data and findings concisely to enable quick decision-making.
• Develop methods to process and analyze diverse big data sources for client services improvement.
• Create and validate predictive models for enhanced product features.
• Collaborate with partners to prioritize and integrate analysis needs.
• Monitor and measure the impact of applied recommendations.

This role comes with the following benefits:

• Healthcare (medical, dental, vision)
• Life insurance (basic and optional)
• Short-term and long-term disability coverage
• Parental and pregnancy leave
• 401(k) and employer-funded retirement plan
• Paid vacation (two to five weeks based on tenure)
• Up to 11 paid holidays
• Adoption assistance
• Sick and safe leave accruals

This role requires you to have:

• Bachelor's degree in statistics, computer science, engineering, or applied mathematics.
• Four to six years of relevant experience.
• Formal experience and education in data science.
• Strong analytical skills for interpreting complex data.

You would benefit from having:

• Customer contact center or related experience.
• Background in business process outsourcing.
• Experience with Amazon Connect or CloudWatch.
• Project management skills.
• Effective communication skills.

U.S. Bank is an equal opportunity employer, ensuring a diverse and inclusive workforce. They participate in the E-Verify program and undertake background checks in line with local laws. They support Fair Chance ordinances ensuring applicants are considered irrespective of arrest or conviction records.