Data Analyst

Upgrade, Inc.

Upgrade, Inc., a leading fintech company known for providing responsible financial products, seeks a Data Analyst to join its dynamic Operations Analytics team. With recognition as a top workplace and a renowned reputation for innovation, the company encourages an energizing and inclusive culture. This role focuses on supporting data-driven decision making by leveraging insights to improve the efficiency of the Phoenix Service Center.

In this role you can expect to have the responsibilities:

• Understand business operations and industry trends to inform data analysis.
• Analyze and interpret large datasets to identify patterns and insights.
• Develop business KPIs and Tableau dashboards with operations leaders.
• Create professional visualizations to communicate complex findings.
• Prioritize tasks to drive successful completion of analytics work.
• Ensure high accuracy and attention to detail in data work.
• Keep updated with industry trends and seek skill development opportunities.

This role comes with the following benefits:

• Competitive salary and stock option plan
• 100% paid medical, dental, and vision insurance
• Flexible PTO
• Opportunities for professional growth
• Paid parental leave
• Health and wellness initiatives

This role requires you to have:

• Bachelor's degree in data analytics, mathematics, statistics, computer science or equivalent experience
• 1+ years of data analysis and visualization experience
• Working knowledge of SQL and data mining techniques
• Familiar with data modeling and database management
• Proficient in data visualization tools like Tableau
• Strong problem-solving and analytical skills
• Effective communication and presentation skills
• Skilled in Microsoft Excel, PowerPoint, or Google Sheets and Slides

You would benefit from having:

• Experience in financial services
• Experience with Contact Center Analytics
• Experience with Python

Upgrade is committed to diversity and equal opportunity. They uphold non-discrimination based on race, religion, gender, or other statuses and comply with privacy policies for California residents.