Staff Data Scientist

Zendesk

Zendesk's Enterprise Machine Learning team is dedicated to improving decision-making processes through innovative data-driven solutions. The team works with the latest in Machine Learning and AI to support their product offerings, fostering empowerment across business units. As part of the Enterprise Data & Analytics team, this role is crucial in delivering an analytics foundation that scales Zendesk's operations through effective data management.

In this role you can expect to have the responsibilities:

• Identify and develop new opportunities in collaboration with stakeholders.
• Lead efforts to define and scope projects, estimating necessary resources and time.
• Utilize statistical analysis and machine learning techniques to solve business problems.
• Define and monitor metrics for AI/ML system performance.
• Collaborate with cross-functional teams to ensure alignment with data processes.
• Promote best practices in data integrity, security, and compliance.

This role comes with the following benefits:

• Bonus eligibility
• Comprehensive benefits package
• Flexible work arrangement with hybrid office schedule

This role requires you to have:

• BA/BS in Computer Science, Data Science, or a related field.
• Minimum five years of experience as a data scientist.
• Proficiency in R, Python, and SQL for statistical modeling.
• Strong understanding of machine learning techniques like deep learning and recommender systems.
• Ability to communicate complex concepts to non-technical audiences.

You would benefit from having:

• Advanced degree is a plus.
• Experience in cross-functional team environments.
• Strong business acumen and problem-solving skills.

Zendesk fosters an inclusive workplace and is dedicated to global diversity, equity, & inclusion. They provide reasonable accommodations for applicants and employees with disabilities. Zendesk emphasizes an equal opportunity employment policy, evaluating candidates without regard to protected characteristics.